@mljordan08 @mollyst I found a long, thick, black hair in my taco bueno and can never go back.. :(
never expecting to get any sort of reaction I forgot about the tweet and went on with my life, well sometime later I get a tweet back from the Taco Bueno (Welcome to Taco Bueno's Official Twitter page, your new home for all things Bueno - promotion, offers, contest, whatever you're hungry for! http://www.tacobueno.com) twitter saying:@courtney_lee89 Thank you for letting us know. Is this the location in Lubbock? We will forward your post to their Operations Manager.
I had a moment of amazement as I had never encountered something like this. I tweeted back a thank you and what location it was. Our PR and social media class had always covered using social media to respond to clients, but I had never experienced it first hand. This whole experience really turned my opinion of Taco Bueno around and the chances of me going back were raised significantly. Now I realize the whole experience is gross and probably not something people want to hear about, but I found it amazing that a post I made about a company, without tagging them...I get a response from. It inspired me to do some research and I started to look up fast food restaurants around Lubbock and this is what I found:
@enargins I am sorry for your inconvenience. Send us a note to PopeyesCommunications@Popeyes.com or give us a call at 1-877-POPEYES.
This is great that people are responding, but then I decided to do a little experiment, a few weeks ago I got food poisoning from a Sonic in Merkel, Texas. So I decided to Tweet about, a little late I realize, but I wanted to see if they had a reaction. This time I even tagged them in my Tweet: @sonicdrive_in thanks for the food poisoning sonic, made for a horrible night...
then I waited for a response. I figured it wouldn't take too long, because they respond to people's tweets every hour it looked like. Not 10 minutes later I hear back from them in a message on Twitter, it read:sonicdrive_in very sorry to hear about that. Which location did you visit?
then I waited for a response. I figured it wouldn't take too long, because they respond to people's tweets every hour it looked like. Not 10 minutes later I hear back from them in a message on Twitter, it read:sonicdrive_in very sorry to hear about that. Which location did you visit?
I responded and I was glad to know that people are looking out for me. It's looking like Twitter is the end of comment cards, complaints, and hotlines. Just tweet about a bad experience and it will all be taken care of! As social media keeps changing our world, I think it just keeps getting easier for us all to live!
